Privacy Policy

Who we are

This Privacy Policy describes how Duck River Home Buyers(“we,” “us,” or “our”), operated as a sole proprietorship based in Tennessee, collects, uses, and discloses information when you visit duckriverhomebuyers.com(the “Site”) or interact with us by submitting a form, calling our tracked phone number, or otherwise engaging with our services.

Information we collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, email address.
• Property information: property address, condition, situation (e.g. inherited, foreclosure, relocating), and desired timeline to sell.
• Consent records: the exact text of any consent disclosures you agree to, along with the timestamp of your submission.

We also automatically collect:

• Usage data: IP address (stored as a hashed value, never raw), browser type, pages viewed, referring source, and approximate location.
• Call data: when you call our phone number, our call tracking provider (CallRail) records the call, captures the caller phone number and call duration, and may transcribe the audio. We use this to track marketing performance and improve our service.
• Cookies and similar technologies: we use cookies for analytics and to remember preferences. You can disable cookies in your browser settings; some Site functionality may be affected.

How we use your information

• To respond to inquiries about selling your property
• To prepare and present cash offers for properties we may purchase
• To contact you by phone, text, or email about your inquiry and related services (subject to the consent you provided — see our TCPA Policy)
• To analyze Site usage and improve our marketing and service
• To comply with legal obligations
• To share leads with third-party real estate investors or wholesale partners where doing so helps us serve you, but only after you have submitted your information with the understanding that it may be shared with home-buying partners

Lead sharing disclosure

Important: Duck River Home Buyers may share the information you submit (including your name, phone number, email, and property details) with third-party real estate investors, wholesalers, and home-buying companies who are interested in purchasing properties that match your situation. By submitting our form, you acknowledge and consent to this sharing. We do not sell your information to unrelated third parties outside the real estate purchasing context.

Third-party service providers

We use the following third-party services to operate our Site and deliver our services. Each processes your information according to their own privacy policy:

• Supabase — database hosting and storage of lead submissions (privacy policy)
• Vercel — website hosting and infrastructure (privacy policy)
• Resend — transactional email delivery (privacy policy)
• CallRail — phone call tracking, routing, and recording (privacy policy)
• PostHog — website analytics and product usage tracking (privacy policy)
• Google — search indexing via Search Console (no Google Analytics in use) (privacy policy)

How long we keep your information

We retain submission information for as long as is necessary to provide services to you and to comply with our legal obligations, typically up to 36 months from your last interaction with us. Call recordings are retained according to our call tracking provider’s default retention (typically 12 months). You may request earlier deletion as described below.

Your rights and choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: request a copy of the information we hold about you
• Correction: request that we correct inaccurate information
• Deletion: request that we delete your information
• Opt-out of marketing: stop receiving calls, texts, or emails from us at any time (see TCPA Policy)

To exercise these rights, email us at legal@duckriverhomebuyers.com. We will respond within 45 days. We may request information to verify your identity before fulfilling your request.

Children’s privacy

Our Site is not directed to anyone under 18 and we do not knowingly collect information from minors. If you believe a minor has submitted information to us, contact us to have it removed.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when we last revised it. Material changes will be highlighted on the Site for a reasonable period.